I am pleased to offer the 'Patient Direct' program for my patients.. You can get your Standard Process Veterinary Formulas™ supplements conveniently from me.. You will need a unique 'Patient Direct Code' for online ordering and to set up your account. Please find additional information below and/or contact me directly for details.
Sign up for Patient Direct at standardprocess.com or by clicking on the link above.
Sign up for Patient Direct at standardprocess.com or by clicking on the link above.
Patient Direct Q & A
1. Who can participate in the program?
Existing clients who have had their pets examined by me within the past 12 months and as such have an established Veterinarian-Client-Patient Relationship (VCPR). You will need to sign up at the link above. after you receive a unique Patient Direct code. You will need this code to start your application.
2. Why do I have to be approved first?
This program was designed to offer clients the convenience of 24/7 ordering while still maintaining the health care professional-patient relationship. Only your veterinarian knows your pets specific nutritional needs. Based on my health assessment of your pet, I may determine that you pet should not be taking certain supplements.
3. How do I apply for a Patient Direct account?
4. Does Patient Direct collect sales tax?
Standard Process (the supplier) is required to follow the laws in each state and collect tax from you, if applicable. Sales tax is based on delivery address, and is collected on both the product and shipping charges if applicable in your state.
5. How quickly do patient orders ship from a Standard Process facility?
Typically, a patient order will ship within one to three business days.
6. How does the order flow work?
The whole process happens in a matter of seconds.
7. How does the return process work for patients ordering via Patient Direct?
A Return Merchandise Authorization (RMA) is required for all returns and it must be visible on the outside of the shipping box or on the mailing label. To receive a RMA, call Standard Process' Customer Care at 800-558-8740 within 30 days of the order date and provide the following:
8. What if I order a product, cannot use it, and try to resell it online?
This would be a violation of Standard Process' resale policy, and your Patient Direct account would be deactivated. Standard Process strives to keep their products in the informed hands of health care professionals for your pet's benefit.
9. Is there an auto-delivery feature for regularly ordered items?
Yes, Standard Process offers auto-delivery on Patient Direct. You can also log into your Patient Direct account and view your previous orders to reorder.
10. How do I check the status of my order?
You can check your email for the shipping confirmation, which includes tracking information. You can also log in to your Patient Direct account at standardprocess.com and select “View Previous Orders” from the drop-down menu under “Patient Direct.” “View
Previous Orders” can also be found on your “My Account” page under “Order Management.”
11. Who do I call if I have questions regarding my supplements?
Call Dr. Aleks Canseco directly at 845-draleks with any questions about supplements.
12. Who do I call if I have additional questions regarding the program?
Contact a Standard Process customer care representative at 800-558-8740 or email [email protected].
Existing clients who have had their pets examined by me within the past 12 months and as such have an established Veterinarian-Client-Patient Relationship (VCPR). You will need to sign up at the link above. after you receive a unique Patient Direct code. You will need this code to start your application.
2. Why do I have to be approved first?
This program was designed to offer clients the convenience of 24/7 ordering while still maintaining the health care professional-patient relationship. Only your veterinarian knows your pets specific nutritional needs. Based on my health assessment of your pet, I may determine that you pet should not be taking certain supplements.
3. How do I apply for a Patient Direct account?
- You will need the 'Patient Direct Code.', this will be given to you directly
- Go to https://www.standardprocess.com/Patient-Direct
- Scroll down and click the “Register” button in the patient area.
- Read the terms of use and enter the six-digit code provided by your health care professional. Do not share this code with anyone.!
- Complete the 3-step application. Upon completion, an email will be sent to your health care professional for approval.
- I will review your application; you will receive an email that your account is approved.
- Click on the link inside the email to complete your Standard Process website membership. You must create a username and password.
- Log in to your Patient Direct account at standardprocess.com and begin ordering.
4. Does Patient Direct collect sales tax?
Standard Process (the supplier) is required to follow the laws in each state and collect tax from you, if applicable. Sales tax is based on delivery address, and is collected on both the product and shipping charges if applicable in your state.
5. How quickly do patient orders ship from a Standard Process facility?
Typically, a patient order will ship within one to three business days.
6. How does the order flow work?
The whole process happens in a matter of seconds.
- You place your order.
- You receive an emailed order confirmation.
- Your order is received and shipped out within one to three business days.
- When your order has shipped, you receive an email with the shipping confirmation and a link to your tracking information.
- Your credit card is charged for the product(s), shipping, and tax (if applicable).
7. How does the return process work for patients ordering via Patient Direct?
A Return Merchandise Authorization (RMA) is required for all returns and it must be visible on the outside of the shipping box or on the mailing label. To receive a RMA, call Standard Process' Customer Care at 800-558-8740 within 30 days of the order date and provide the following:
- Product name
- Order number or invoice number
- Reason for return
- “Best Used By” date
8. What if I order a product, cannot use it, and try to resell it online?
This would be a violation of Standard Process' resale policy, and your Patient Direct account would be deactivated. Standard Process strives to keep their products in the informed hands of health care professionals for your pet's benefit.
9. Is there an auto-delivery feature for regularly ordered items?
Yes, Standard Process offers auto-delivery on Patient Direct. You can also log into your Patient Direct account and view your previous orders to reorder.
10. How do I check the status of my order?
You can check your email for the shipping confirmation, which includes tracking information. You can also log in to your Patient Direct account at standardprocess.com and select “View Previous Orders” from the drop-down menu under “Patient Direct.” “View
Previous Orders” can also be found on your “My Account” page under “Order Management.”
11. Who do I call if I have questions regarding my supplements?
Call Dr. Aleks Canseco directly at 845-draleks with any questions about supplements.
12. Who do I call if I have additional questions regarding the program?
Contact a Standard Process customer care representative at 800-558-8740 or email [email protected].